Generative And Agentic Ai Set To Rework Customer Service Right Into A Strategic Value Driver For Businesses
During the vacation shopping season, Adobe noticed the first material surge in generative AI site visitors to U.S. retail websites (measured by shoppers clicking on a link). Between Nov. 1 and Dec. 31, 2024, site visitors from generative AI sources increased by 1,300 percent compared to the year prior (generative AI visitors was up 1,950…